Module eight, exercises- writing a letter of complaint, class (C)

**Mahmoud** Mon Mar 02, 2009 2:29 am

(C) .......com. workshop

You read an advertisement about a Q&Q watch in the newspaper which made you buy one from the company’s branch in Manama. A lot of problems with the watch soon appeared. Finish this letter of complaint to the manager telling him/her about what happened and what you want.
11 market street,
Muharraq,
Bahrain.
………………....

………………,
Manama.
Dear Sir/Madam,
I am writing to complain about a Q&Q watch which I bought two weeks ago from your branch in Marina Mall, Manama, for 20 BD. I enclose copies of the guarantee and receipt.
In your …………………on the watch you wrote about many advantages concerning the product. However, everything turned out to be false. On the one hand, you said that the watch is very sharp and never breaks down, but it …………working two days after I bought it. I was really astonished. Now it is four ………………behind the exact time.
Moreover, you also claimed that its color does not fade and that it is totally original. The one I bought was………………., but right now it is completely white. In addition, you mentioned that there are many …….
………..for customers to solve any problems, but it seems that no body is there for help; I have been telephoning you since the last week, but it was no use.
I highly ……………your products, and you are quite famous all over the world. So, you have to solve the problems of this version of Q&Q watches. I am waiting for a full refund of my money as well as an apology. Unless you do that, I am going to take……………………………..
I look forward to hearing from you soon.
………………………,
Habeeb Jassem
Mr. Habeeb Jassem

Use the following words and phrases to finish the essay.

appreciate - hot lines - Q&Q Ltd - 2nd July, 2008 – minutes – advertisement - Yours faithfully - a legal action – golden – stopped